Terms,Conditions and return policy

  1. Terms and Conditions 

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Regaldo Store., hereinafter referred to as “Regaldo Clothing Store”, ”us ” or ”we”, at the Regaldo Store website, mobile website or mobile application (jointly referred to as ”RegaldoClothing.com”).

By using RegaldoClothing.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can use RegaldoClothing.com and/or transact on RegaldoClothing.com.

The inclusion of any products or services on RegaldoClothing.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on RegaldoClothing.com at the time you place your order.

REGALDO CLOTHING STORE want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that

could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the RegaldoClothing.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at RegaldoClothing.com include Goods and Services Tax (GST) or any other alternate indirect tax, but do not include a delivery charge. If the GST rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is Rs. 150. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

3. Ordering/conclusion of contract

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the

payment. If, for any reason, alternative arrangements are necessary, we will notify you and ask you to contact REGALDO CLOTHING STORE Customer Service who will settle the refund.

7. Payment methods

You can pay for your goods in various ways as set out below.

Credit card or debit card

You can enter your payment details at the time you place your order using a valid credit or

debit card (VISA, Mastercard or Rupay). The applicable amount will be debited when you have placed your order in the checkout. REGALDO CLOTHING STORE reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.


You can choose to pay your order with UPI. The order value will be debited from the associated bank account when you have placed your order in the checkout.

You will receive the invoice document in the Shipping Confirmation e-mail.

8. Our Liability

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

REGALDO CLOTHING STORE is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on RegaldoClothing.com shall be limited to the total price of your order.

9. Colours and measurements

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

An item’s measurements given on RegaldoClothing.com are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.

10. Guarantee

If there are defects in the goods you have purchased, REGALDO CLOTHING STORE abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know without delay.

11. Assignment

REGALDO CLOTHING STORE reserves the right to assign or pledge to third parties any claim(s)

for payment which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at RegaldoClothing.com remain with REGALDO CLOTHING STORE Hennes & Mauritz AB and its subsidiaries or licensors. Any use of RegaldoClothing.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of REGALDO CLOTHING STORE.

14. Company Information

Registered office: Registered number:

4. Privacypolicy






By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by RegaldoClothing.com as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

RegaldoClothing.com Private Limited and its subsidiaries and affiliates and Associate Companies (individually and/ or collectively, "RegaldoClothing.com") is/are concerned about the privacy of the data and information of users (including sellers and buyers/customers whether registered or non-registered) accessing, offering, selling or purchasing products or services on RegaldoClothing.com's websites, mobile sites or mobile applications ("Website") on the Website and otherwise doing business with RegaldoClothing.com. "Associate Companies" here shall have the same meaning as ascribed in Companies Act, 2013.

The terms "We" / "Us" / "Our" individually and collectively refer to each entity being part of the definition of RegaldoClothing.com and the terms "You" /"Your" / "Yourself" refer to the users. This Privacy Policy is a contract between You and the respective RegaldoClothing.com entity whose Website You use or access or You otherwise deal with. This Privacy Policy shall be read together with the respective Terms Of Use or other terms and condition of the respective RegaldoClothing.com entity and its respective Website or nature of business of the Website.

RegaldoClothing.com has provided this Privacy Policy to familiarise You with:

  • The type of data or information that You share with or provide to RegaldoClothing.com and that RegaldoClothing.com collects from You;

  • The purpose for collection of such data or information from You;

  • RegaldoClothing.com's information security practices and policies; and

  • RegaldoClothing.com's policy on sharing or transferring Your data or information with third parties. This Privacy Policy may be amended / updated from time to time. Upon amending / updating the Privacy Policy, we will accordingly amend the date above. We suggest that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of Website or provision of data or information thereafter will imply Your unconditional acceptance of such updates to this Privacy Policy.

  • Information collected and storage of such Information:

The "Information" (which shall also include data) provided by You to RegaldoClothing.com or collected

from You by RegaldoClothing.com may consist of "Personal Information" and "Non-Personal Information".

Personal Information:

Personal Information is Information collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

  • Your user name along with Your password,

  • Your name,

  • Your address,

  • Your telephone number,

  • Your e-mail address or other contact information,

  • Your date of birth,

  • Your gender,

  • Information regarding your transactions on the Website, (including sales or purchase history),

  • Your financial information such as bank account information or credit card or debit card or other payment instrument details including OTP,

  • Internet Protocol address,

  • Any other items of ‘sensitive personal data or information' as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;

  • Identification code of your communication device which You use to access the Website or otherwise deal with any RegaldoClothing.com entity,

  • Any other Information that You provide during Your registration process, if any, on the Website. Such Personal Information may be collected in various ways including during the course of You:

  • registering as a user on the Website,

  • registering as a seller on the Website,

  • availing certain services offered on the Website. Such instances include but are not limited to making an offer for sale, online purchase, participating in any online survey or contest, communicating with RegaldoClothing.com's customer service by phone, email or otherwise or posting user reviews on the items available on the Website, or

  • otherwise doing business on the Website or otherwise dealing with any RegaldoClothing.com entity. We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access Website through a social media service or connect a service on Website to a social media service, the

information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or otherwise deal with any RegaldoClothing.com entity through social media services or when you connect any Website to social media services, you are authorizing RegaldoClothing.com to collect, store, and use and retain such information and content in accordance with this Privacy Policy.

Non-Personal Information:
RegaldoClothing.com may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist RegaldoClothing.com to identify You personally. This Non-Personal Information may include:

Your geographic location,

  • details of Your telecom service provider or internet service provider,

  • the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.),

  • the operating system of Your system, device and the Website You last visited before visiting the Website,

  • The duration of Your stay on the Website is also stored in the session along with the date and time of Your access, Non-Personal Information is collected through various ways such through the use of cookies. RegaldoClothing.com may store temporary or permanent ‘cookies' on Your computer. You can erase or choose to block these cookies from Your computer. You can configure Your computer's browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website.

  • Ads: RegaldoClothing.com may use third-party service providers to serve ads on RegaldoClothing.com's behalf across the internet and sometimes on the Website. They may collect Non-Personal Information about Your visits to the Website, and Your interaction with our products and services on the Website. Please do note that Personal Information and Non Personal Information may be treated differently as per this Privacy Policy.

  • Your installed packages information

You hereby represent to RegaldoClothing.com that:

  • the Information you provide to RegaldoClothing.com from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such Information to RegaldoClothing.com.

  • Your providing the Information to RegaldoClothing.com and RegaldoClothing.com's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any

third party agreement, laws, charter documents, judgments, orders and decrees.

  • RegaldoClothing.com and each of RegaldoClothing.com entities officers, directors, contractors or agents shall not be responsible for the authenticity of the Information that You or any other user provide to RegaldoClothing.com. You shall indemnify and hold harmless RegaldoClothing.com and each of RegaldoClothing.com entities officers, directors, contracts or agents and any third party relying on the Information provided by You in the event You are in breach of this Privacy Policy including this provision and the immediately preceding provision above.

  • Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may

have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.

Purpose for collecting, using, storing and processing Your Information RegaldoClothing.com collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of each of RegaldoClothing.com entities and shall include the following:

  • to facilitate Your use of the Website or other services of RegaldoClothing.com entities;

  • to respond to Your inquiries or fulfil Your requests for information about the various products

    and services offered on the Website;

  • to provide You with information about products and services available on the Website and to

send You information, materials, and offers from RegaldoClothing.com;

  • to send You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;

  • to send You surveys and marketing communications that RegaldoClothing.com believes may be of interest to You;

  • to personalize Your experience on the Website by presenting advertisements, products and offers tailored to Your preferences;

  • to help You address Your problems incurred on the Website including addressing any technical problems;

  • if You purchase any product or avail of any service from the Website, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;

  • for proper administering of the Website;

  • to conduct internal reviews and data analysis for the Website (e.g., to determine the number of

    visitors to specific pages within the Website);

  • to improve the services, content and advertising on the Website;

  • to provide value added services such as Single Sign On. Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof and password in order to access multiple websites and applications;

  • to facilitate seamless purchase experience while making a transaction by pre-populating the OTP received through SMS by you

  • to facilitate various programmes and initiatives launched by RegaldoClothing.com or third party service providers and business associates

  • to analyze how our services are used, to measure the effectiveness of advertisements, to facilitating payments

  • to conducting academic research and surveys

  • to protect the integrity of the Website;

  • to respond to legal, judicial, quasi judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;

  • to conduct analytical studies on various aspects including user behaviour, user preferences etc.;

  • to permit third parties who may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support;

  • to implement information security practices;

  • to determine any security breaches, computer contaminant or computer virus;

  • to investigate, prevent, or take action regarding illegal activities and suspected fraud,

  • to undertake forensics of the concerned computer resource as a part of investigation or internal audit;

  • to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on any Website or by RegaldoClothing.com;

  • to enable a potential buyer or investor to evaluate the business of RegaldoClothing.com (as further described in paragraph 8 of the Privacy Policy). [Individually and collectively referred to as ("Purposes")] You hereby agree and acknowledge that the Information so collected is for

lawful purpose connected with a function or activity of each of the RegaldoClothing.com entities or any person on their respective behalf, and the collection of Information is necessary for the Purposes.

Sharing and disclosure of Your Information

You hereby unconditionally agree and permit that RegaldoClothing.com may transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India to various RegaldoClothing.com entities and to third party service providers / partners / banks and financial institutions for one or more of the Purposes or as may be required by applicable law. In such case we will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by RegaldoClothing.com under applicable law.

You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when RegaldoClothing.com transfers Your Information to any other entity within or outside Your country of residence, RegaldoClothing.com will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

You unconditionally agree and permit RegaldoClothing.com to access and read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number.

RegaldoClothing.com may share statistical data and other details (other than Your Personal Information) without your express or implied consent to facilitates various programmes or initiatives launched by RegaldoClothing.com, its affiliates, agents, third party service providers, partners or banks & financial institutions, from time to time. We may transfer/disclose/share Information (other than Your Personal Information) to those parties who support our business, such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements, providing customer / buyer services, facilitating payments, or conducting academic research and surveys. These affiliates and third party service providers shall adhere to confidentiality

obligations consistent with this Privacy Policy. Notwithstanding the above, We use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards etc. to enable You to make payments for buying products or availing services on RegaldoClothing.com. When You sign up for these services, You may have the ability to save Your card details and/or UPI details for future reference and faster future payments. In such case, We may share Your relevant Personal Information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties policies, terms and conditions and we are not in any manner responsible or liable to You or any third party for any delay or failure at their end in processing the payments.

RegaldoClothing.com may also share Personal Information if RegaldoClothing.com believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.

We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.

You further agree that such disclosure, sharing and transfer of Your Personal Information and Non- Personal Information shall not cause any wrongful loss to You or to any third party, or any wrongful gain to us or to any third party.

Links to third party websites

Links to third-party advertisements, third-party websites or any third party electronic communication service may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, RegaldoClothing.com unless expressly specified on the Website.

RegaldoClothing.com is not responsible for any form of transmission, whatsoever, received by You from any third party website. Accordingly, RegaldoClothing.com does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third party websites, nor does RegaldoClothing.com control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such third party websites. The inclusion or exclusion does not imply any endorsement by RegaldoClothing.com of the third party websites, the website's provider, or the information on the website. The information provided by You to such third party websites shall be governed in accordance with the privacy policies of such third party websites and it is recommended that You review the privacy policy of such third party websites prior to using such websites.

Security & Retention

The security of your Personal Information is important to us. RegaldoClothing.com strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, RegaldoClothing.com adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where RegaldoClothing.com stores Your Personal Information. Each of the RegaldoClothing.com entity shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. Provided that Your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000

and You hereby waive and release all RegaldoClothing.com entities from any claim of damages under contract or under tort.

If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).

RegaldoClothing.com may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, RegaldoClothing.com is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. RegaldoClothing.com is not liable for any loss or injury caused to You as a result of You providing Your

Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).

Notwithstanding anything contained in this Policy or elsewhere, RegaldoClothing.com shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A Force Majeure Event shall mean any event that is beyond the reasonable control of RegaldoClothing.com and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network,, computer crashes, breach of security and encryption (provided beyond reasonable control of RegaldoClothing.com), power or electricity failure or unavailability of adequate power or electricity.

While We will endeavor to take all reasonable and appropriate steps to keep secure any Personal

Information which We hold about You and prevent unauthorized access, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.

You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.

User discretion and opt out

You agree and acknowledge that You are providing your Information out of your free will. You have an option not to provide or permit RegaldoClothing.com to collect Your Personal Information or later on withdraw Your consent with respect to such Personal Information so provided herein by sending an email to the grievance officer or such other electronic address of the respective RegaldoClothing.com entity as may be notified to You. In such case, You should neither visit any Website nor use any services provided by RegaldoClothing.com entities nor shall contact any of RegaldoClothing.com entities. Further, RegaldoClothing.com may not deliver products to You, upon Your order, or RegaldoClothing.com may deny you access from using certain services offered on the Website.

You can add or update Your Personal Information on regular basis. Kindly note that RegaldoClothing.com would retain Your previous Personal Information in its records.

Business / Assets Sale or Transfers

RegaldoClothing.com may sell, transfer or otherwise share some or all of its assets, including Your Information in connection with a merger, acquisition, reorganization or sale of assets or business or in the event of bankruptcy. Should such a sale or transfer occur, such RegaldoClothing.com entity will reasonably ensure that the Information you have provided and which we have collected is stored and

used by the transferee in a manner that is consistent with this Privacy Policy. Any third party to which any of RegaldoClothing.com entity transfers or sells as aforesaid will have the right to continue to use the Information that you provide to us or collected by us immediately prior to such transfer or sale.

Further Acknowledgements

You hereby acknowledge and agree that this Privacy Policy:

  • is clear and easily accessible and provide statements of RegaldoClothing.com policies and practices with respective to the Information;

  • provides for the various types of personal or sensitive personal data of information to be collected;

  • provides for the purposes of collection and usage of the Information;

  • provides for disclosure of Information; and

  • provides for reasonable security practices and procedures.

5. RefundandCancellationPolicy

Once the item is ordered and shipped, you cannot cancel your order. You can cancel your order if the item is not shipped in 10 days.

We will provide a refund through the same method used to make the

payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 30 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items.

If the item you have received is defective, please notify REGALDO CLOTHING STORE promptly and return the item in accordance with section 6 (Returns) below. REGALDO CLOTHING STORE will, for any products deemed defective, provide its replacement . The provisions set forth herein do not limit any applicable statutory rights.

REGALDO CLOTHING STORE guarantees a replof any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

Please contact our designated carrier to arrange for the replacement via home collect.

For hygienic and safety reasons, the right to return is not applicable for fabric face masks. Also the caps, rings and cuffs are not applicable for return nor replacement. If the items you have purchased are faulty, please get in contact with our customer service for further instructions. More information can be found in our Return Policy.

6. Shippingpolicy

REGALDO CLOTHING STORE exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address in India, in accordance with your selected delivery option.

REGALDO CLOTHING STORE endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 1 to 8 working days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.

If your order does not arrive by the scheduled date, please contact Customer Service.